Labby was a collaborative project with the non-profit organization BC Cancer, where we developed a ticket management system platform to meet their needs. Working as a team of 12, we successfully brought this project to completion between 2022 and 2023.
Tech Stack
Description
The platform includes several key features. Users can create an account, log in with their credentials, and are immediately categorized as customers, with access to all published forms and pending requests. However, admin approval is required for users to perform meaningful actions, and employees can manage these approvals either individually or in bulk.
The platform also offers a 'Forget My Password' feature, allowing users to reset their password by entering their email on the login form and receiving a unique link, valid for 5 minutes, to set a new password and log in.
The ticket board management feature allows users to drag tickets into corresponding buckets, use search and filter functions, and view un-submitted customer forms.
Admins have access to a pricing page where they can:
They can also manage organization links, configure access, and adjust the display of services in the Billing & Invoicing section.